Quality Assurance Manager

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About FHI 360

FHI 360 is a nonprofit human development organization dedicated to improving lives in lasting ways by advancing integrated, locally driven solutions. Our staff includes experts in health, education, nutrition, environment, economic development, civil society, gender, youth, research and technology — creating a unique mix of capabilities to address today's interrelated development challenges. FHI 360 serves more than 70 countries and all U.S. states and territories. We are currently seeking qualified candidates for the position of: Quality Assurance Manager


The USAID Global Health Supply Chain-Quality Assurance Program (GHSC-QA) is a comprehensive QA program providing independent QA and quality control (QC) services for health commodities procured on behalf of USAID. Technical assistance (TA) is a key objective of GHSC-QA, and under this objective FHI 360 will be providing TA for the Drug and Food Quality Control Laboratory (DFQCL) in Kabul, Afghanistan.



Job Summary / Responsibilities

The QA Manager is responsible for keeping standard operating procedures (SOPs) and work instructions (WIs) up to date and for ensuring that all personnel have received training on their required SOPs and WIs. In addition, this position maintains records documenting staff certifications for training on SOPs and WIs. The QA Manager will also be responsible for internal audits, investigations, corrective/preventive actions, and management reviews. The QA Manager is required to be a pharmacist licensed to practice in Afghanistan. The assignment is expected to be 1-2 years.



  • Assist in the development of the quality management system (QMS).
  • Review source documentation and incorporate it into the new QMS as directed by FHI 360 management.
  • Work with laboratory staff to identify QMS requirements, ensuring all testing activities within the laboratory’s scope are incorporated.
  • Review the QMS to ensure all policies, SOPs, appendices, and other components are correctly integrated into the QMS.
  • Represent FHI 360 at meetings with USAID, the National Medicine & Health Products Regulatory Authority (NMHRA), and the DFQCL, as required.
  • Perform other duties as assigned by the Quality Assurance Specialist.

Typical Physical Demands

  • Typical laboratory and office tasks.
  • Ability to stand and deliver presentations and facilitate meetings.

Travel Requirements

  • Limited local travel from the laboratory to other locations as required to meet with stakeholders and supervisor (expected to be 30% or less).
  • No international travel is expected.



Education/Training Required

  • Degree in pharmacy and licensed to practice in Afghanistan. Proof of degree and current license required.
  • Bachelors degree.
  • Training or experience in pharmaceutical analysis and QMS.
  • Excellent command of written and spoken English is required.
  • Good communication skills.
  • Ability to work with a team.


  • A minimum of 1 year of experience working in a relevant laboratory setting is required.
  • Experience developing or working under a laboratory QMS.

Applied Skills

  • Meeting logistics and facilitation: The QA Manager must be adept at planning/coordinating and leading meetings as well as speaking to large groups of stakeholders.
  • QMS: The QA Manager must have a fundamental understanding of quality management, the purpose of a QMS, and how to develop and maintain one.
  • Reporting: The QA Manager must be capable of providing accurate, timely reports on a daily basis in the format specified.

Additional Preferred Qualifications

  • The candidate should have an interest in quality system operations.
  • Experience with cloud-based computing products such as Microsoft SharePoint is desirable.
  • Editing, copyediting, and/or proofreading experience are desired.

Technology Requirements:

  • Proficiency in the use of Microsoft Office products including Word, Excel, PowerPoint, and Outlook.
  • Use of laptop/notebook computers and smartphones.

This job description summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.

We offer competitive compensation and an outstanding benefit package. Please click here to visit FHI 360's Career Center for a list of all open positions.

FHI 360 is an equal opportunity and affirmative action employer. FHI 360 is an equal employment and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, disability, veteran status, genetic information or any other status or characteristic protected under applicable law.


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