Technical Manager

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About FHI 360

FHI 360 is a nonprofit human development organization dedicated to improving lives in lasting ways by advancing integrated, locally driven solutions. Our staff includes experts in health, education, nutrition, environment, economic development, civil society, gender, youth, research and technology — creating a unique mix of capabilities to address today's interrelated development challenges. FHI 360 serves more than 70 countries and all U.S. states and territories. We are currently seeking qualified candidates for the position of: Technical Manager


The USAID Global Health Supply Chain-Quality Assurance Program (GHSC-QA) is a comprehensive QA program providing independent QA and quality control (QC) services for health commodities procured on behalf of USAID. Technical assistance (TA) is a key objective of GHSC-QA, and under this objective FHI 360 will be providing TA for the Drug and Food Quality Control Laboratory (DFQCL) in Kabul, Afghanistan.




Job Summary / Responsibilities

The Technical Manager works under the direction of the Quality Assurance (QA) Specialist in establishing or improving the filing of all instrument manuals, developing maintenance schedules and logs for each instrument, developing work instructions, and preparing video presentations on the proper operation of all instruments. This position is responsible for troubleshooting equipment issues, helping to ensure the units are suitable for the intended use, and training staff on the proper use of each piece of equipment. The Technical Manager will also provide support for business operations in-country. The Technical Manager is required to be a pharmacist licensed to practice in Afghanistan.


The assignment is expected to be 1-2 years.



  • Assist in the development of the quality management system (QMS).
  • Review source documentation and incorporate it into the new QMS as directed by the QA Specialist.
  • Work with laboratory staff to identify QMS requirements, ensuring all testing activities within the laboratory’s scope are incorporated.
  • Review the QMS to ensure all policies, standard operating procedures (SOPs), appendices, and other components are correctly integrated.
  • Represent FHI 360 at meetings with USAID, the National Medicine & Health Products Regulatory Authority (NMHRA), and the DFQCL, as required.
  • Coordinate project logistics including scheduling and facilitation for meetings, travel, transportation, and training activities.
  • Provide assistance for business operations such as vendor management, procurement/purchasing activities, reviewing invoices, and transmitting pertinent details and documentation to FHI 360 headquarters.
  • Perform other duties as assigned by the QA Specialist.

Typical Physical Demands:

  • Typical laboratory and office tasks.
  • Ability to stand and deliver presentations and facilitate meetings.


Travel Requirements:

  • Limited local travel from the laboratory to other locations as required to meet with the QA Specialist and stakeholders (expected to be 30% or less).
  • No international travel is expected.


Education/Training Required:

  • Degree in pharmacy and licensed in Afghanistan. Proof of degree and current license required.
  • Bachelors degree.
  • Training or experience in pharmaceutical analysis.
  • Excellent command of written and spoken English.
  • Experience in working in a QMS environment.
  • Good communication skills.
  • Ability to work with a team.
  • Strong analytical, coordination and reporting skills.


  • A minimum of 1 year of experience working in a relevant laboratory setting is required.
  • Experience developing or working under laboratory QMS.
  • Business management and/or operations experience.

Applied Skills:

  • Meeting logistics and facilitation: The Technical Manager must be adept at planning/coordinating and leading meetings as well as speaking to large groups of stakeholders.
  • QMS: The Technical Manager must have a fundamental understanding of quality management, the purpose of a QMS, and how to develop and maintain one.

Additional Preferred Qualifications:

  • The candidate should have an interest in quality system operations.
  • Experience with cloud-based computing products such as Microsoft SharePoint is desirable.
  • Editing, copyediting, and/or proofreading experience are desired.


Technology Requirements:

  • Proficiency in the use of Microsoft Office products including Word, Excel, PowerPoint and Outlook.
  • Use of laptop/notebook computers and smartphones.

This job description summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.

We offer competitive compensation and an outstanding benefit package. Please click here to visit FHI 360's Career Center for a list of all open positions.

FHI 360 is an equal opportunity and affirmative action employer. FHI 360 is an equal employment and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, disability, veteran status, genetic information or any other status or characteristic protected under applicable law.


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